F.A.Q’s

Purchasing

Are prices GST inclusive

All products are shown as GST inclusive 

Is there a minimum order amount?

No

Can I cancel my order?

Yes, as long as the products have not shipped, you can cancel them. Just email info@ecobuy.co.nz

Shipping

How do I qualify for free shipping?

Purchase over $60 worth of product and you will receive free shipping.

How long will my product take to be delivered?

Unless other wise stated, 3-7 working days

Where is my item being shipped from?

Your item is being shipped from our warehouse is Kumeu, Auckland

Does shipping vary based on what you buy?

No, shipping is always a flat rate of $5, unless you spend over $60, then it’s free 🙂

Are there any surcharges for excess weight on shipping?

No, shipping is a flat rate of $5.

What do I do if my order hasn't arrived in the allotted time

Email info@ecobuy.co.nz

Sustainability

What does sustainability mean?

Sustainable means that the product/service provides economic, social, and environmental benefit while protecting public health and environment over their whole life

Why buy sustainable products?

The real question is, why wouldn’t you buy sustainable products? Sustainable products reduces your impact on the environment, is beneficial to your health, increases the life span of many products you currently own, therefore, saving you money in the long run.

Are sustainable products reusable?

As with all products, many are, many aren’t.

Are there things I can do at home to make it more sustainable?

There are many things. Sign up to our newsletter to receive tips. 

Do sustainable products have an expiry date?

On perishable products, yes. 

General

Are any of your products tested on animals?

None of our products are tested on animals.

Is Ecobuy a kiwi run business?

Yes, Ecobuy is owned and operated in Auckland, New Zealand.

What information will I receive if I sign up for the newsletter?

You’ll receive weekly tips, useful links, and information for new deals and new products 

How can I unsubscribe from the newsletter?

There is an unsubscribe button at the top of the email