Returns and Exchanges

We love our products and believe you will too. However, in the off chance that you are not satisfied, we want to hear from you.

We will happily exchange or refund any product that was purchased through ecobuy.co.nz if it is returned in its original packaging and condition, and accompanied by the order number, within 14 days of purchase. We will not be responsible for any shipping fees incurred for purposes of exchange unless the goods were faulty.

Refunds will be at the discretion of Ecobuy Limited and when legally required. If you do wish to return the product, email info@ecobuy.co.nz.